Privacy Policy

Yogability Australia Pty Ltd ("we," "us," "our") is committed to protecting the privacy of all clients, contractors, and staff in accordance with the Australian Privacy Act 1988 and the National Disability Insurance Scheme (NDIS) standards. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Collection of Personal Information

We collect personal information necessary for the delivery of our services. This may include:

  • Name, date of birth, gender, and contact details.
  • Suburb, state, and postcode of residence.
  • Information about your disability and health conditions.
  • Service preferences, goals, and availability.
  • Records of communications with us, including inquiries made through our website.

We collect this information directly from you, or from authorised representatives such as family members, guardians, or support coordinators.

2. Purpose of Collection

We collect and use your personal information for the following purposes:

  • To provide and manage services, including client-carer matching.
  • To communicate with you regarding your services and inquiries.
  • To respond to inquiries submitted via our website or other platforms.
  • To ensure compliance with NDIS guidelines and legal obligations.
  • To manage internal operations, including reporting and administration.
  • To improve the quality and delivery of our services.
  • To send marketing and promotional materials about our services, programs, and offerings.
  • To share your information with affiliated companies or service providers to support the delivery of services, marketing, referrals, or operational improvements.

3. Disclosure of Personal Information

We may disclose personal information to the following parties, as required to fulfil our services:

  • Internal Team Members and Coordinators: Authorised employees and contractors responsible for facilitating client-carer matching, coordinating supports, and managing program administration and service delivery. These roles operate under strict confidentiality obligations.
  • Service Providers: Independent individuals, employees, or businesses contracted to deliver services. These providers are responsible for delivering services, matching clients with suitable carers, and adhering to confidentiality and professional standards while operating through us.
  • External Assistants and Companies: Authorised individuals or businesses, such as virtual assistants or partner agencies, engaged to perform tasks including administrative support, client-carer outreach, and other designated services. These assistants and companies operate under strict non-disclosure agreements and comply with our privacy standards, enabling seamless collaboration across related services.
  • Regulatory Authorities: Where required to meet NDIS or legal obligations.

4. Data Security

We are committed to safeguarding personal information through:

  • Secure data storage, including encrypted digital systems.
  • Restricted access to personal information, limited to authorised personnel and contractors.
  • Regular reviews of security policies and systems to ensure compliance.

Contractors, including Yoga Carer Contractors, Coordinator Contractors, and administrative assistants, must handle data securely and report any potential breaches immediately.

5. Client Consent

By agreeing to our Mindful Yoga Care Terms, or providing your information to us by any means and proceeding with services and thereby accepting our Terms of Service, or submitting information via our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

If you choose not to provide certain information, we may be unable to deliver the full range of services.

6. Collection of Contractor Information

In addition to client information, we collect and process information from contractors, including Yoga Carer Contractors and Coordinator Contractors, for administrative and compliance purposes. This may include:

  • Name, date of birth, and contact details.
  • Suburb, state, and postcode of residence.
  • Professional qualifications, experience, and certifications.
  • NDIS Worker Screening and Working With Children Check.
  • Records of service delivery, including support notes and invoices.

7. Your Rights

You have the right to:

  • Access your personal information held by us.
  • Request corrections to inaccurate or outdated information.
  • Withdraw consent for the use of your information (note that this may limit our ability to provide services).

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, information is securely destroyed or de-identified.

9. Data Breaches

In the event of a data breach, we will:

  • Notify affected individuals and the relevant authorities, as required by law.
  • Take immediate steps to mitigate the breach and prevent future occurrences.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business practices. The most recent version will always be available on our website.

11. Contact Us

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Yogability Australia Pty Ltd
Email: info@yogability.com.au